Privacy Policy for DY Tiling

Last Updated: 6 May 2025

1. Information About Us

• Business Name: DY Tiling
• Address: Cedar Cottage, Mountfields Park, Taunton TA1 3BH
• Email: info@dytiling.co.uk
• Phone: 01823 299 030 / 07590 611 339

DY Tiling provides professional tiling services for bathrooms, kitchens, and living spaces in Taunton, Somerset, and surrounding areas.

2. What Personal Data We Collect

We may collect and process the following personal data about you:

• Identity and Contact Data: Including your name, address, telephone number, and email address.
• Service Data: Information relating to the tiling services you have enquired about or commissioned, including details of your property relevant to the provision of these services.
• Website Usage Data: When you visit tauntontiling.co.uk, we may collect information about your visit, such as your IP address, browser type, pages visited, and the time and date of your visit.³ This is typically collected using cookies (see section 7).
• Communication Data: Records of your correspondence with us, whether by email, phone, or post.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Our Services: To respond to your enquiries, provide quotations, schedule and carry out tiling work, and manage our contractual relationship with you.
• To Communicate With You: To send you important information about our services, appointments, or any changes to our terms or policies.
• To Improve Our Services and Website: To understand how our services and website are used, enabling us to improve them.
• For Legal and Regulatory Compliance: To comply with applicable laws and regulations.

Our legal basis for processing your personal data is typically:

• Contractual Necessity: To perform our contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests:⁴ Where it is necessary for our legitimate interests (or those of a third party) and your interests and⁵ fundamental rights do not override those interests.
• Legal Obligation:⁶ To comply with a legal obligation.
• Consent: In specific situations, we may collect and process your data with your consent (e.g., for marketing purposes, if applicable). You can withdraw consent at any time.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including⁷ for the purposes of satisfying any legal, accounting, or reporting requirements. Typically,⁸ this means we will keep your personal information for the duration of our relationship with you and for a reasonable period thereafter.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to⁹ those employees, agents, contractors, and other third parties who have a¹⁰ business need to know.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your¹¹ personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right¹² to ask us to complete information you think is incomplete.
• Your right to erasure: You have the right to ask us to erase your personal¹³ information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the¹⁴ processing of your personal information in certain circumstances.
• Your right to object to processing: You have¹⁵ the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to¹⁶ you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@dytiling.co.uk¹⁷ or Cedar Cottage, Mountfields Park, Taunton TA1 3BH if you wish to make a request.

7. Cookies

Our website, tauntontiling.co.uk, may use cookies to enhance user experience. Cookies are small text files placed on your device to collect standard Internet log information¹⁸ and visitor behaviour information.¹⁹ You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

(You²⁰ may need to update this section if you have more specific details about the cookies your website uses.)

8. Sharing Your Personal Data

We do not sell or rent your personal data to third parties. We may share your personal data with trusted third parties who assist us in operating our²¹ website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential (e.g.,²² sub-contractors if required for a specific job, with your prior knowledge). We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.²³

9. Changes to Our Privacy Policy

We keep our privacy policy under regular review and will place any updates on this web page.²⁴

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:²⁵

DY Tiling

• Cedar Cottage, Mountfields Park, Taunton TA1 3BH
• Email: info@dytiling.co.uk
• Phone: 01823 299 030 / 07590 611 339

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

• Wycliffe House
  Water Lane
  Wilmslow
  Cheshire
  SK9 5AF
• Helpline number: 0303 123 1113
• ICO26 website: https://www.ico.org.uk27